STORE POLICY

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LOST OR DAMAGED ITEMS:

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If a package does not arrive, or it arrives damaged, please contact us within fourteen days from confirmation of dispatch to claim the insurance on the item. We will require your details and the details of the item that was lost or damaged.

We are not liable for and will not replace or pay compensation for loss of, or damage to, items we send if:

• the item is seized by Customs or any other government agency

• the item is sent to an address where no postal or courier service exists

• the loss or damage is the result of an event beyond our reasonable control

• the loss or damage occurs after delivery

• the item was authorized to be sent without tracking or without insurance 

• The item is skincare and has been opened and used.  Please read our information carefully on product information when purchasing the product. 

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Wholesale Inquiries:

We are always on the lookout for amazing creators who live in New Zealand to sell in our store.  Please fill out a request in our contact section if you are interested below. 

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Payment Details:

All prices are shown in NZ dollars.  Your shopping cart displays the goods you have purchased. 

Discount codes & any shipping costs are calculated during checkout, and before payment.

We accept Visa and Mastercard credit card payments via Stripe.  Stripe is secure and encrypted and your credit card number will not be stored.  You do not need a Stripe account to pay by credit card using Stripe.

All orders are processed pending availability and credit verification.

Customer Care:

CORRECT INFORMATION

Please check that you give us the correct delivery address at the time of order. We know if it comes back to us, you will be disappointed. We are pretty awesome people and want you to be happy, so we will resend your order to you again (after checking with you for the correct address). Additional charges may apply.

PAYMENT METHODS

Credit / Debit Cards

Offline Payments